Privacy Policy

Back to HomeLast updated: 3/21/2026

Healthpetron Private Limited

Healthpetron Private Limited and/or its affiliates ("Healthpetron Private Limited," the "Company," "we," "us," and "our,") respect your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes:

the types of information that Healthpetron Private Limited may collect from you when you access or use its websites, applications and other online services (collectively, referred as "Services"); and

its practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to the information Healthpetron Private Limited collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.

This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as pathology laboratory at which you make Booking and/or pay through Healthpetron Private Limited 's Services and social networks that you use in connection with its Services. Healthpetron Private Limited encourages you to consult directly with such third-parties about their privacy practices.

Please read this policy carefully to understand Healthpetron Private Limited 's policies and practices regarding your information and how Healthpetron Private Limited will treat it. By accessing or using its Services and/or registering for an account with Healthpetron Private Limited, you agree to this privacy policy and you are consenting to Healthpetron Private Limited 's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information to Healthpetron Private Limited as requires, Healthpetron Private Limited may not be able to provide all of its Services to you.

If you reside in any other part of the world, Healthpetron Private Limited, located at Q-1 193 Southcity II, Sector-49, Gurugram Haryna 122018, India will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.

Your data controller is responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with its privacy standards as well as any applicable national laws. Your data controller may transfer data to other members of Healthpetron Private Limited as described in this Privacy Policy. Healthpetron Private Limited may process and retain your personal information on its servers in India where its data centers are located, and/or on the servers of its third parties (in or outside India), having contractual relationships with Healthpetron Private Limited.

This policy may change from time to time, your continued use of Healthpetron Private Limited 's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

The information we collect and how we use it

Healthpetron Private Limited ("Healthpetron Private Limited ," the "Company," "we," "us," and "our”) collects several types of information from and about users of our Services, including:

Your Personal Information("PI") - Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

Information about your internet connection, the equipment you use to access our Services and your usage details.

We collect this information:

directly from you when you provide it to us; and/or

automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).

The information we collect on or through our Services may include:

Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number and website. Your profile picture that will be publicly displayed as part of your account profile. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.

Your preferences: Your preferences and settings such as time zone and language.

Your content: Information you provide through our Services, including your reviews, photographs, comments, lists, followers, the users you follow, current and prior pathology laboratory reservation details, test details and history, favorite pathology laboratory, special pathology laboratory requests, contact information of people you add to, or notify of, your pathology laboratory Booking through our Services, names, and other information you provide on our Services, and other information in your account profile.

Your searches and other activities: The search terms you have looked up and results you selected.

Your browsing information: How long you used our Services and which features you used; the ads you clicked on.

Your communications: Communications between you and other users or merchants through our Services; your participation in a survey, poll, sweepstakes, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services.

Your transactional information: If you make a Booking through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies, as further described below under "Payment Card Information." If you write reviews about businesses with which you conduct transactions through our Services, we may publicly display information that you transacted with those businesses.

Your Public Posts: You also may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc.) to be published or displayed (hereinafter, "posted") on publicly accessible areas of our Services, or transmitted to other users of our Services or third-parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile. Please be aware that no security measures are perfect or impenetrable (see "Security" section below). Additionally, we cannot control the actions of other users of our Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.

We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.

Information about Your References

You have the option to request your reference to join the Services by providing their contact information. If you request a reference to join and connect with you on the Services, we will only use your reference`s contact information to process your request.

Information about Your Messages

If you exchange messages with others through the Services, we may store them in order to process and deliver them, allow you to manage them, and investigate possible violations of our Terms of Service and wrongdoing in connection with the Services. If you send information from the Services to your mobile device via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive.

Information We Collect Through Automatic Data Collection Technologies

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.

Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.

Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, mobile network information and the device's telephone number.

Stored information and files: Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.

Location information: Our applications collect real-time information about the location of your device, as permitted by you.

Last URL visited: The URL of the last web page you visited before visiting our websites.

Mobile device IDs: Unique identifiers (e.g., IDFA) used to recognize your device, store preferences, and track app usage. Unlike cookies, these cannot be deleted. Advertising and analytics partners may use them to measure performance and display relevant ads.

Your preferences: Your preferences and settings such as time zone and language.

Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.

Mobile status: For mobile application users, the online or offline status of your application.

Applications: We may collect information about the presence and/or absence of other applications on your mobile phone to better understand your preferences and provide a personalized experience.

Precise Location Information and How to Opt Out

When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about pathology laboratory in your area or applicable promotions).

Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you.

If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.

Cookies and Other Electronic Tools

We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information in respect to your use of the Services and third party websites.

A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session. To understand more about cookies, click here https://www.aboutcookies.org.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users' computers. Healthpetron Private Limited uses pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones Healthpetron Private Limited uses to collect search activity information about its users), or block specific cookies. To modify your cookie settings, please visit your browser's help settings. You will need to opt out on each browser and each device you use to access the Services.

Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings. By using our Services with your browser set to accept cookies you are consenting to our use of cookies in the manner described in this section. For more information please read our Cookie Policy.

Third parties whose products or services are accessible or advertised through the Services, including social media services, may also use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of such partners and their privacy policies govern their interactions with you.

Information from Third Parties

We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account.

We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information which we collect from or about you.

Anonymous or De-Identified Data

We may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation.

We use the information we collect from and about you for a variety of purposes, including to:

Process and respond to your queries Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, and make special offers.

Administer our Services and diagnose technical problems.

Send you communications that you have requested or that may be of interest to you by way of emails, or courier, or registered post, or telephone calls, or any other mode of communication. We may also share your preferences or the Services availed by you with your network followers on Healthpetron Private Limited for marketing and other promotional activities of our Services.Send you questions from other users that you may be able to answer if you have registered with Healthpetron Private Limited.

Enable us to show you ads that are relevant to you.

Generate and review reports and data about, and to conduct research on, our user base and Service usage patterns. Administer contests and sweepstakes. Provide you with customer support. Provide you with policies about your account. Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

Notify you about changes to our Services.

Allow you to participate in interactive features offered through our Services. In any other way we may describe when you provide the information. For any other purpose with your consent. We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data and/or adjust your user preferences in your account profile.

We may use the information we have collected from you to enable us to display advertisements to our advertisers'/service providers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

How we share the information we collect

We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:

General Information Disclosures

To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company Healthpetron Private Limited.

To contractors, advertisers/service providers and other third-parties whom we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Healthpetron Private Limited 's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Healthpetron Private Limited about the users of our Services are among the assets transferred.

To third-parties to market their products or services to you if you have consented to receive the promotional updates. We contractually require these third-parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.

To fulfill the purpose for which you provide it.

For any other purpose disclosed by us when you provide the information.

Service Providers. We may share your information with outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages or tele-call to inform you about our products that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors only to enable them to perform their services.

Legal Purposes. We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of Healthpetron Private Limited, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law.

Social Networks. If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log-in or post content, these features may collect information about your use of the Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies. To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Healthpetron Private Limited, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Consent. We may share your information in any other circumstances where we have your consent.

Information Shared with Pathology laboratory

When you use our Services, your information is provided to us and to the pathology laboratory with whom you choose to Test. In order to facilitate your test, we provide your information to that pathology laboratory in a similar manner as if you had made appointment for test directly with the pathology laboratory.

If you provide a mobile phone number, pathology laboratory or Healthpetron Private Limited may send you text messages regarding your test status. Some pathology laboratory also requires you to provide credit or debit card or UPI ID account information to secure your appointment for test. When you make a pathology laboratory booking or online test reservation through our Services and/or make a payment to a pathology laboratory through our Services, we may also share with the pathology laboratory additional information, such as information about your test and history or information that we collect from third-parties.

Information you choose to share with a pathology laboratory when you make a booking and/or pay a pathology laboratory through our Services may be used by the pathology laboratory for its own purposes. We do not control the privacy practices of pathology laboratory. Please contact the pathology laboratory directly if you want to learn about its privacy practices.

Payment Card Information

To use certain of our Services, such as to make Booking at certain pathology laboratory and to make payments to certain pathology laboratory, we may require credit or debit card or UPI id account information. By submitting your credit or debit card or UPI id account information through our Services, you expressly consent to the sharing of your information with pathology laboratory, third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms:

When you use a credit or debit card or UPI id to secure a reservation through our Sites, we provide your credit or debit card or UPI id account information (including card number and expiration date) to our third-party payment service providers and the applicable pathology laboratory.

When you initially provide your credit or debit card or UPI id account information through our Services in order to use our pathology laboratory payment services, we provide your credit or debit card or UPI id account information to our third-party payment service providers. As explained in our Terms of Use, these third parties may store your credit or debit card or UPI id account information so you can use our pathology laboratory payment services through our Services in the future.

For information about the security of your credit or debit card or UPI id account information, see the "Security" section below.

AMENDMENTS TO THE POLICY

Company reserves the right to effect revisions/modifications to this Privacy Policy, and any of its other policies or procedures concerning the treatment of information collected through the Website, without prior notice. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Website. Access/use of the Website following the posting of such revised Privacy Policy would be deemed to constitute your acceptance of such revised Privacy Policy, then in effect.

GRIEVANCE OFFICER

For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about breach of privacy, you may please contact the following official of the Company:

Name: Mr. Ravinder

mail id: grievance@healthvas.com

Subject to the terms and conditions, Healthians shall, upon the written request of the User, delete the Personal information of the User, unless applicable law requires storage of the said Personal information. The mail may be sent to privacy@healthvas.com.

In any event, to the extent required or allowed by applicable law, Healthvas may retain one copy of the Personal information for evidence purposes and/or for the establishment, to exercise or defense of legal claims and/or to comply with applicable laws and regulations.

GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy and the Terms and Conditions of Use shall be governed by and construed in accordance with the laws of India. Any and all disputes arising from this Privacy Policy and the Terms and Conditions of Use will be subject to arbitration to be conducted by an independent sole arbitrator (who shall be a retired judge/judicial officer) to be appointed by the Company. The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted in New Delhi and in English language. Subject to arbitration, the jurisdictional courts at New Delhi shall be entitled to grant interim relief/injunction.

A printed version of this Privacy Policy and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Privacy Policy to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Analytics and tailored advertising

To help us better understand your use of the Services, we may use third-party web analytics on our Services, such as Google Analytics. These service providers use the sort of technology described in the "Automatically-Collected Information" Section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our users' use of the Services. We also use Google Analytics as described in the following section. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser add-on.

Covid 19

This app is aggregator platform for Lab test booking. You can book Covid 19 or Any other test from this platform. We do not share reports with anyone publicly.

Healthvas is not supporting any functionality for contact tracing for Covid-19.

Healthvas app collects following information for the functionality of the app:

Location Data: Healthvas collects location data to enable location wise sorting of labs. This permission is optional and will be asked only when you use that feature.

Files Data: Healthvas collects storage data (files) to allow you to upload your prescription and is also used to upload your profile photo. This permission is optional and will be asked only when you use that feature.

Need Help?

Our team is available 24/7 to assist you with any policy questions.

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