Cancellation & Refund Policy

Cancel any time before the phlebotomist is dispatched for a full refund. To cancel, message us on WhatsApp or call +91 7840055005 with your booking number.

Once our collector is en route, a cancellation may not qualify for a full refund, as costs have been incurred. We will always try to reschedule you at no charge instead.

Once a sample has been collected and sent for processing, the booking is non-refundable, as testing has begun.

If our phlebotomist fails to arrive, or a sample cannot be collected for a reason attributable to us, you receive a full refund or free rescheduling — your choice.

If a sample is insufficient or unsuitable for testing, we arrange a free recollection. This is not treated as a new booking.

If you believe a result is inaccurate, raise it within 3 days of report delivery. Our quality team conducts a root-cause analysis; retesting is subject to the quality team's approval and its decision is final. Analytes with high physiological variation and comparisons with other labs' reports beyond 3 days cannot be considered. Requests beyond 30 days from the date of testing will not be considered.

Approved refunds are issued to your original payment method within 5–7 business days.

support@healthvas.com / +91 7840055005 — quote your booking number for the fastest resolution.